Refunds & cancellation

Full refund, automatically

You get a full refund of everything you paid, including the platform fee, when:

• The shop rejects your order (for example, an item sold out).
• The shop doesn't accept your order within 3 minutes of payment.
• You cancel before the shop accepts. Use “Cancel order” on the order page.

After the shop accepts

Once the shop accepts, it starts preparing your food, so the order can't be cancelled from the app. If something is wrong with your order, speak to the shop or contact us and we'll help.

Timing

Refunds go back to the UPI account you paid from, usually within 3–5 working days depending on your bank. You can track the refund status on the order page.

Failed payments

If a payment fails but money was debited, your bank reverses it automatically, usually within 5 working days. No order is placed for a failed payment.

Vendor subscriptions

Monthly plan payments (₹1,500) are not refundable once the 30-day period has started.